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friends, and families the same high quality, authentic merchandise available on military bases
across the country. Our affiliates have base presence in two forms - PX stores and direct
briefings. In both forms they interact directly with our Soldiers, Sailors, Airmen, and Marines to
create custom artwork and apparel items. This sets usmilitaryonline.com apart from its
competition - they do not sell the same items available on base, only we do.
We are located in the cradle of American Liberty - Sudbury, Massachusetts (ZIP code 01776)
and we ship our products throughout the US. Please contact us for international shipping
inquiries.
**usmilitaryonline.com, inc. is not associated with, nor endorsed by, the U.S. Government or any
branch of the U.S. Military Services**
Sales@usmilitaryonline.com Product or sale questions
RMA@usmilitaryonline.com Product returns
Shipping@usmilitaryonline.com Shipping damages and mistakes
Bulkorders@usmilitaryonline.com Wholesale / Bulk purchasing
Phone: (877) 549-5839 (7AM - 9PM EST)
Main Office: 365 Boston Post Road, #125 Sudbury MA 01776
Payment Methods
usmilitaryonline.com accepts Visa, MasterCard, American Express, and PayPal as payment for
online orders. We will also gladly accept checks or money orders for orders placed via mail,
click here for more details. All transactions are handled in US Dollars.
Order Changes and Cancellations
All requests to change or cancel an order should be carried out on the phone with one of our
representatives. Requests that are sent via email or requests left as phone messages may not
be received in time and your order may ship. Once an order has been packed and tagged for
pickup, changes cannot be made and the order cannot be cancelled. Please note that at
certain times of the day/week it may take less than 30 minutes to ship your order, and that our
warehouse staff works evenings and weekends, so it may not be possible to change or cancel it
once placed. Please make sure that your order is correct before clicking "Submit Order".
Shipping Policy
Locations:
We ship to locations within the United States that are accessible via UPS Standard service.
PLEASE NOTE: UPS does not ship to P.O. Boxes. We currently do not ship to any international
locations, contact us for exceptions.
Shipping Costs:
Our shipping costs are based on the weight of the products, the distance they must travel, and
the shipping method chosen.
Price Quotes:
If you need to find out how much shipping will cost on your order, please put all of the items that
you plan on ordering into your shopping cart. Once you click on the checkout button, you will be
prompted to enter your shipping address. You will receive a shipping quote on the next page
based on what shipping option you chose. Please keep in mind that you will not be asked to
enter any of your billing information until we give you a shipping quote.
Shipping Methods:
UPS is our primary shipping carrier. Since UPS does not deliver to P.O. boxes, we strongly
recommend you indicate either a residential or business shipping address to avoid delays.
Standard Shipping – Our default method is to ship packages via UPS Ground (expect delivery in
1-7 business days).
Damaged Shipments:
We try our best to prevent damage to all packages during transit by packing each order
carefully. Unfortunately, there will be the occasional damaged item.
When shipping damage occurs please make sure that you do not dispose of the original
shipping container or any of the packing material (if the original box and packing material are
not available then we will not be able to file a claim and we will be unable to replace your
damaged item). Please pack the damaged item back up as you received it and contact us
immediately via email (shipping@usmilitaryonline.com) or phone. Make sure that you include a
detailed description of the damage to the item, as well as a description of the package if there is
any damage to the carton.
Once you have notified us of the damage we will start a claim with the shipping carrier. A
representative of that carrier may contact you regarding a pickup or an on-site inspection.
Once the package has been inspected by the carrier we will ship out a replacement for the
damaged item.
Undeliverable or Refused Shipments:
Packages will be shipped back to us if the customer refuses the package, is not available for
several days for delivery, or if the address entered is incorrect or incomplete. In this case, the
customer will be responsible for all shipping charges. If the customer chooses not to have the
item reshipped, they will be subject to a 20% restocking fee before they are credited back for
the items. In addition, any postage due associated with a recovering a refused package will be
deducted from the refund. Once the order is shipped, it may not be refused due to delays in
shipping or order processing.
Return and Exchange Policy
Terms and Conditions:
All returns and exchanges must be initiated within 15 days from when the products are
delivered. Returns must be received by a usmilitaryonline.com employee within 15 days of
receiving an RMA number. All products must be received in new, resalable condition. The
condition of the product will be determined at our discretion.
Customers are responsible for all return shipping costs. This is analogous to paying for gas to
drive a product back to the store you bought it from. Packages that arrive "COD" or "Postage
Due" will be refused.
A 15% restocking fee will be charged for all non-defective returns. A larger restocking fee may
be deducted if the returned merchandise is not resalable. The 15% restocking fee may be
waived if an exchange for a similarly priced item is desired.
Packages refused by the customer will be restocked with a 20% fee deducted from the refund.
In addition, any postage due or brokerage fees associated with recovering a refused package
will be deducted from the refund.
Shipping charges are not refundable once an order has shipped.
Returns will not be accepted without an RMA number on the outside of the shipping container.
Email rma@usmilitaryonline.com to receive an RMA number. Please include your order
number, your name, the product that you wish to return and a reason for the return.
Unauthorized returns will be refused or returned at your expense.
We may, for some items, cross-ship a replacement for an item. In that situation we must receive
the defective product back within 15 days of your being issued an RMA number or we may
charge your credit card for the cost of the replacement item (plus shipping).
Authorized returns will be processed within 7 business days of when they are delivered.
Unauthorized returns and refused packages can take up to 3 weeks to be processed and may
be refused or returned to you at your expense. If your return has not been processed within that
time please email rma@usmilitaryonline.com.
Returns will not be accepted for any customized items.
Return Shipping instructions:
All returned items should be packed in the same manner as they were originally shipped to you.
Products returned without a separate shipping box or without the original product box will be
refused. You will need to write the RMA number that was issued on the outside of the shipping
container (do not mark the product box) or on the shipping label. You are free to use any carrier
that you choose (we recommend UPS) but we strongly suggest that you purchase Insurance
and Signature Confirmation as we are not responsible for any packages lost or damaged during
the return trip. In the event that a package is listed as "Delivered" but cannot be found, only the
signature of an usmilitaryonline.com employee will suffice as proof of delivery to our warehouse.
